Frequently Asked Questions
1. What should the pensioner know before performing Aadhaar authentication?
The pensioner should know their Pensioner ID, Aadhaar number, pension scheme and pension type.
2.How can the Digital Life Certificate (DLC) be obtained?
After successful authentication, click the Generate Certificate button to obtain the DLC. You do not need to submit the DLC to the bank, post office, or pension disbursing agency. It will be made available to them electronically.
3. What is to be done after successful Aadhaar authentication?
Generate the DLC, and then check the authentication status in the Sevana Pension–Social Security System using the link provided on the home page or in the sidebar after user login.
4. How does the pensioner know whether the authentication status has been updated in the Sevana Pension–Social Security System?
After successful authentication, go to the Sevana Pension link on the home page or in the sidebar after user login, then click the Sevana Pension link. Use the Pensioner ID, Aadhaar number, or account number to search for the pensioner's status.
5.What can be done if Aadhaar authentication fails?
The status is updated in your local body.
6. What should be done when an authentication report error message appears in a new tab?
If the report for the given details is not found or the date is invalid, an error message will be displayed in a new tab. Read the error message, close the tab, and try again with the correct details.
7. How can the pensioner find their pensioner ID?
Go to the Sevana Pension link on the home page or in the sidebar after user login. Then enter the Aadhaar Number or Account Number, and click the Search button.