Frequently Asked Questions
1. What we know before performing Aadhaar authentication?
The Pensioner must know their Pensioner ID, Aadhaar Number, Pension scheme, and Pension type.
2. How can I get Digital Life Certificate (DLC)?
After successful authentication, click on the Generate Certificate button to get the DLC.
You do not have to submit the DLC to the bank/post office/pension disbursing agency. The DLC is automatically available to them electronically.
3. What is to be done after successful Aadhaar authentication?
Generate the DLC, then check the authentication status in Sevana Pension-Social Security System using the link provided on the home page.
4. How does the pensioner know the authentication status updated in Sevana Pension-Social Security System?
After successful authentication, go to the Sevana Pension link on the home page, then click on the Pension Search link. Search for the pensioner status using Pensioner ID, Aadhaar Number, or Account Number.
5. What can I do when authentication failed?
The status is updated in your local body.
6. How can support user reset password?
1) Service Provider Id means Akshaya Centre Id / Welfare Board Id and Service Provider Name means Akshaya Centre Name / Welfare Board Name. 2) Username:Support user provide a valid username for login purpose.Username can only contain Uppercase characters and numbers .Minimum length 3 and it should start with a character.
7. What can I do when authentication report error message display in new tab?
If report for given details not found or date is invalid then error message display in new tab, just understand the error then close the tab.Then please provide correct details and check for report again.
8. How to know the pensioner id of the pensioner?
Go to the Sevana Pension link provided in the home page or Sevana Pension search provided in the pensioner login page then enter the Aadhhar Number of the pensioner / Account Number then click on the Search button.